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      Modifying your Notification Emails

      Learn how to edit your notification emails for your event.

      Notification emails give you the ability to edit and personalise the automatic confirmations attendees receive when they register for your event. Each can be configured to be turned off if you do not wish them to send. There are quite a number of different notification emails depending on what automation you are looking to change. Available notification emails are: 

      • Completed Event Registration: This email is sent when the event is registered for and paid in full.
      • Completed Event Registration (Waiting on Payment): This email is sent when the event is registered however not paid.
      • Session Confirmation: This email is sent when the event is registered for and there are sessions available to the registrations.
      • Accommodation Confirmation: This email is sent when the event is registered for and there are accommodation available to the registrations
      • Travel Confirmation: This email is sent when the event is registered for and there are travel available to the registrations
      • Exhibitor Confirmation: This email is sent when the exhibitor side of the event is registered for.
      • Final Delegate Confirmation: This email is not automated and will only be sent when you manually trigger it to be sent. It can be itemised to be a full itemised itinerary that will include all or some of the above confirmation emails.
      • Final Exhibitor Confirmation: This email will only be sent when you manually trigger it to be sent. It can be itemised to be a full itemised itinerary that will include all or some of the above confirmation emails.
      • Contact Subscribed: This email will appear to be itemised to be sent when subscriptions are turned on and be sent out automatically.
      • Incomplete Registration (If feature turned on): This email can be manually sent to customers who started to register for the event however did not complete their registration.
      • Invitation No Response: This email will only be sent if you send an invitation email campaign and a customer declines your invitation. 

      Edit your Notification Email Settings 

      1. Navigate to Event Setup > Notification Emails
      2. Select the notification email and select 'Edit'
      3. Update the following if required: 
        • Send Email: If you select yes, the email will auto send, the drop down “Send email to” will allow you to customize group registration confirmations. If you wish the confirmation only to be sent to the first person registering for the group, send email to “Primary Contact”, otherwise send email to “All attendees”. Each individual in the group will receive a confirmation of their own. If a singular attendee doesn’t have an email, their confirmation will by default go the the main person registering.
        • Subject: The subject of the email being sent
        • From Email: By default this will be the iVvy no reply email address, however you may wish to change it to your own, so your attendees can reply to it to send you any enquiries they have about the event.
          Click here to learn how to update your authorised domain. 
        • From Name: This is a merge field with the last field of your body, [fromName] will be replaced with the text you add into this field.
      4. Click 'Save'

      Email Settings

      Edit the Content of your Notification Emails

      1. Navigate to Event Setup > Notification Emails
      2. Select the notification email and select 'Edit'
      3. Select 'Edit the content of this email' this will direct you to our drag and drop editor. 
      4. Click the 'Content' tab > Click and drag and drop elements onto your Email
      5. Once you have all elements on your email, hover over the element of your email > Select the pencil to edit the element.
        Note: If you are editing a text box element, select the last 2 icons on the second row of the toolbar to add a placeholder. 
      6. Once you have edited elements, click the 'Appearance' tab. The settings under the 'Appearance' tab will update the default styles of your email template. 
      7. Click 'Preview' to review your email
      8. Once happy with your email, click 'Save And Exit' 
      9. Click 'Save'

      You will need to complete the above for each email you wish to edit. 

      Edit Email Content