Company Cancellation Policy and Payment Terms

Learn how to create a custom cancellation policy and payment terms for companies in iVvy which can merge through onto your venue contracts.

If you have a company or account who has negotiated specific payment terms or cancellation policies, these can now be added into the company’s profile and will be automatically applied when creating a new quote or booking for that company.

How to add a custom cancellation policy

1. Navigate to Contacts

2. Select Companies

3. Edit a selected Company

4. Click onto  the 'Special Conditions' tab

5. Copy and paste the cancellation policy into the text box and click save

6. Add the merge field [cancellation policy] to your contract document. Please contact support@ivvy.com for assistance or Learn how to edit your templates.

How to add a custom payment term

1. Navigate to Contacts

2. Select Companies

3. Edit a selected Company

4. Click onto  the 'Special Conditions' tab

5. Click the 'Payment Term' drop down> Select Negotiated Term

6. Press Edit to add in the specific payment terms available for this company

7. Click 'Save'

When you now add in a new quote or booking for this company, the negotiated rate will be selected by default under the Payment Term entry of the quote/booking form.